Does your contact centre speak Millennial?
Millennials and the technology-infused world, in which they live and work, are without a doubt creating a stir within the traditional customer engagement model. New, future-thinking models of...
View ArticleWhat no one is telling you about live chat
Today, consumers are constantly searching to establish connections to the businesses they use. However, they are doing so while simultaneously demanding ease. A well-trained call centre is perfect to...
View ArticleEricsson in exclusive deal with 20th Century Fox
Ericsson hasannounced an exclusive, multi-year feature film deal with leading international content distributor 20th Century Fox Television Distribution, for its subscription video on demand (VOD)...
View ArticleCitrix unveils roadmap to cloud, secure mobility
Citrix is introducing new packages to transition from on-premises licenses to Citrix Cloud for existing customers, services that enable Citrix and Microsoft customers to deploy Windows 10 desktops on...
View ArticleMobile device infections surge in 2017
Nokia has issued the Nokia Threat Intelligence Report – H1 2016, revealing a sharp rise in the occurrence of smartphone malware infections in the first half of the year. Issued twice a year, the report...
View ArticleSophos strengthens protection in new XG Firewall
Sophos has launched the latest version of its next-generation XG Firewall. This new version strengthens the delivery of enterprise-grade security to organisations of all sizes with several additions....
View ArticleEnhance productivity, transparency in IT support
For local enterprises of all sizes, employee productivity and staff motivation are two of the biggest stumbling blocks on the path to growth and sustainability. Within the IT support environment, in...
View ArticleMobility leaders key performance drivers
The traditional boundaries that existed between life and work have been redrawn forever, primarily due to the ‘consumerisation of IT’ trend, but also the flexibility this has afforded business and...
View ArticleF5 achieves new economies of scale
Designed to address today’s applications delivery challenges, F5 combines a high-performance application services fabric, intelligent layer 4-7 services, programmability, and application fluency to...
View ArticleTrue value of IoT lies in it being the Internet of Humans
The Internet of Things (IoT) has caused unprecedented hype among technologists, software developers, futurists and industrialists, writes Richard Barry, CEO of Polymorph. Estimates of the adoption of...
View ArticleBT signs up Trend Micro for cloud security
BT and Trend Micro have announced immediate availability of Trend Micro’s Deep Security data centre solution on BT’s Cloud Compute platform. BT customers around the world can now benefit from Deep...
View ArticleChanging expectations of modern employers
The modern business environment seems to be in a constant state of flux – with factors like technology deeply influencing business models and consumer purchasing. As the wants and needs of employees...
View ArticleKaspersky enhances enterprise incident response
Based on validated security intelligence data, Kaspersky Threat Lookup provides an effective tool for enterprises to improve their incident response and forensics; offering reliable, aggregated,...
View ArticleRecreating the spirit of Silicon Valley in SA
Silicon Valley: a magical place where employees not only work incredibly long hours but also get access to quirky benefits that create an environment many consider perfect for career development....
View ArticleBlockchain: innocent until proven guilty
Dawid de Villiers and Seshree Govender of Webber Wentzel pen an open letter to the regulator Dear Prospective Blockchain Regulator. A belated warm welcome to the age of blockchain. In the last five...
View ArticleDigital signage ‘must haves’ for 2017
As important as the placement of screens and creation of dynamic content are in the effectiveness and success of in-store digital signage, technology is still the main driver in this industry....
View ArticleTFG adds online delivery option
TFG (The Foschini Group) are pushing online delivery boundaries by introducing Deliver 2 Me – a convenient delivery solution which uses geo-location services (already used in apps like Uber) to avoid...
View ArticleCloud contact centres offer modular functionality
Technology underpins much of the functionality of any contact centre, from multi-channel communication methods and web-chat routing, to automated outbound dialling and interactive voice response,...
View ArticleDigitalising? Think mobile, content and customer
There is no doubt that digitalisation is the main driver behind business across the majority of industries, and as businesses enforce their strategies, they need to keep customer experience, content,...
View ArticleEmail or SMS invoices let clients pay online
Small business owners that don’t sell their goods or services online can now offer an online payment option to make payments much easier for their clients. In the small business environment, cash is...
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