Ensure data security compliance wherever you are
The benefits of cloud adoption – including increased employee productivity, and reduced operational costs – are enabling businesses to become more global and interconnected. Organisations large and...
View ArticleDo’s and don’ts of online shopping this festive season
With the festive season around the corner, lovers of online shopping are starting to get itchy fingers at the thought of all the gifts they will be purchasing at the click of a button. However, they’re...
View ArticleThe real IoT situation revealed at last
Researched in late 2016 with ongoing updates, the new IDTechEx report on the Internet of Things (IoT), Internet of Things (IoT) 2017-2027, is intended to assist investors, participants and intending...
View ArticleDefy SA opens high-tech call centre
Defy South Africa has opened a new national call centre in Hermanstad, Pretoria West, featuring realtime response software supported by a dedicated team of 28 agents. “We have integrated software which...
View ArticlePreserving your standby generator investment
When faced with the potential losses involved in load shedding or general electricity outages because of poorly maintained infrastructure, many businesses in South Africa have made the investment in...
View ArticleBig data and the consumer engagement model
Jonathan Holden, group executive of operations, and Phumla Tshabalala, managing executive of contact centres at Innovation Group, discusses the implications of big data and the associated impact on the...
View ArticleT-Systems, BMW power ConnectedDrive locally
Recognising that today’s premium car drivers expect to be connected to the outside world 24/7, BMW South Africa (BMW SA) and T-Systems SA have partnered to continue with the evolution of the popular...
View ArticleHow investigators used data to catch a ‘ghost’
A “ghost” wreaked havoc in South Africa’s insurance industry for eight years by hitting different insurers with fraudulent claims worth over R2 million. Ghost was the codename used by the South African...
View ArticleFujitsu cloud IoT platform accelerates enterprise IoT
The Fujitsu Cloud Internet of Things (IoT) Platform is helping simplify and accelerate the design, delivery and management of high performance IoT-based solutions – and is now available in the Europe,...
View ArticleProtecting your personal credentials
It starts with innovative password selections, says Martin Walshaw, senior engineer at F5 Networks. Data is the lifeblood of our business lives and is of paramount importance to corporations...
View ArticleArbor Networks debuts virtualised internal network traffic analysis
Arbor Networks, the security division of NETSCONetScoutUT, has introduced version 2.2 of Arbor Networks Spectrum, to the African region. Arbor Spectrum v2.2 is a high performance network traffic...
View ArticleKeep productivity in call centres up this festive season
The lead up to the holiday season can be daunting for those in the retail industry, particularly for contact centres who bear the brunt of the increased workload, and often heightened tempers. While...
View ArticleManaging and optimising a digital customer experience
Companies and organisations today drive digital transformation through creating innovative systems of engagement (SoE), based upon rethinking how to engage with their target audience(s), writes...
View ArticleOtel’s hosted PBX suited to lean companies
“Brace for tax pain: higher corporate tax possible” is how veteran money matters columnist Jackie Cameron saw Finance Minister Pravin Gordhan’s recent mini Budget Speech playing out. “Squeezing...
View ArticleEliminate IT downtime to keep passengers happy
With the South African summer holidays fast approaching, the travel industry is under pressure to ensure always-on access to customers who want to make reservations and bookings using a myriad of...
View ArticleDell EMC expands high performance computing portfolio
Dell EMC have announced new high performance computing (HPC) cloud offerings, software, systems and customer success, continuing its focus on democratizing HPC for enterprises of all sizes, optimizing...
View ArticleBusinesses need smarter technology strategies
Increased digitisation by companies in order to cut costs and streamline operations can have the opposite effect if cyber risks are not managed. This is according to Charl Ueckermann, managing director...
View ArticleXerox ConnectKey ‘Call Me Back’ app boosts efficiency
Bytes Document Solutions (BDS), Xerox’s authorised distributor in sub-Saharan Africa, has announced the release of the Xerox ConnectKey app, known as ‘Call Me Back’. The ‘Call Me Back’ app is the...
View ArticleResponsible drinking over the festive season
As we start getting into summer and the spirit of the festive season, many South Africans are looking forward to a well-deserved break, writes Rhys Evans, director of ALCO-Safe. Even if they are not...
View ArticleVUT students excel with low-tech innovation
Schneider Electric invited the Vaal University of Technology (VUT) and Sci-Bono students to participate in the joint, Nomade des Mers and Schneider Electric South Africa Low-Technology Innovation...
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