Top customer experience trends for 2019
2018 has indeed been a tough year for South African businesses. Many organisations have faced closing their doors or reinventing themselves in order to remain in business. Lizette Akker, customer...
View ArticleDX continues to disrupt customer experience
Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies such as AI, IoT and big-data...
View ArticleKeep abreast of travel tech wave to realise tourism potential
Technology is revolutionising travel. To keep growing its tourism industry, South Africa must continuously invest in new technologies to deliver the right experiences to discerning travellers. By...
View ArticleEver considered a career in testing?
While technical skills are a prerequisite if you are an IT product, solution or system tester, a broader skill set is required if you want to be truly successful. According to Mandla Mbonambi, CEO of...
View ArticleNo sympathy for minimum wage non-compliance
To not pay the correct wage is a high-risk exercise. That’s the word from Rob Cooper, chairperson of the Payroll Authors Group of South Africa, a body that represents the payroll industry with...
View ArticleHiSense debuts new displays at CES
Hisense opened its presence at the Consumer Electronics Show in Las Vegas by exhibiting ultra-premium TVs. The Hisense booth displays the 4K Smart TriChroma Laser TV (100L7T), the latest addition to...
View ArticleThink service …
Effective service delivery should go beyond customer expectations. Increasingly, with available technology and information sharing, customers expect organisations to deliver service when it is...
View ArticleWhy blockchain should be part of your supply chain strategy
Jim Holland, country manager at Lenovo Data Center Group Southern Africa highlights the potential of technology to transform supply chains. One technology with enormous promise is blockchain....
View ArticleAre we prepared for 2019’s cyber security challenges?
“Technology is a queer thing. It brings you great gifts with one hand, and it stabs you in the back with the other,” wrote novelist and scientist CP Snow in the New York Times in 1971. It still rings...
View ArticleFour steps to transforming data
Within the realm of data management, there is one area that is often overlooked – data transformation. Data transformation is a relatively mundane yet fundamental data management capability –...
View ArticleHuawei debuts data centre switch for the AI era
Huawei has unveiled what is believes to be the industry’s first data centre switch built for the artificial intelligence (AI) era — CloudEngine 16800. Huawei defines three characteristics of data...
View ArticleIQbusiness partners with GRI on Competitive Business Programme
IQbusiness has partnered with the Global Reporting Initiative (GRI) to implement its Competitive Business Programme (CSRCB) for SMEs throughout Africa. The comprehensive corporate sustainability...
View ArticleData governance adds up to good business
An effective data governance strategy is essential for business’ due to the increasing importance of data and imposition of various data regulations. By Mike Rees, territory account manager for South...
View ArticleConnect the data and the dots to deliver exceptional customer experience
It takes months to find a customer and only seconds to lose one, or so the saying goes. These days, however, it might be more like milliseconds. By Shawn Sipman, Oracle customer experience strategy...
View ArticleKey trends driving enterprise software innovation in 2019
In South Africa, savvy business leaders are looking to embrace leading edge technology as a way to drive growth and innovation. Importantly, this requires a fresh and brave approach to traditional...
View ArticleRed Hat unifies hybrid cloud management automation
Red Hat has announced the general availability of Red Hat Ansible Tower 3.4, the latest version of its enterprise framework for automating across IT operations including infrastructure, networks, cloud...
View ArticleGemalto simplifies IoT connectivity
Gemalto is helping simplify and secure IoT connectivity for AT&T customers by integrating its embedded SIM (eSIM) inside the Cinterion LTE-M IoT module. The new solution streamlines development for...
View ArticleFuture business solutions will be smart
Over the decades, ERP applications have changed in many ways, yet all that pales to what it’s experiencing today. But what will ERPs look like in 2025 ? Forget the old, stoic and immovable ERP: future...
View ArticleCultivating a culture of data
Over the past few years, it’s become a habit for organisations to collect and retain as much data as possible. The idea is a simple one: the more data you have, the more value you can get out of it...
View ArticleFidelity SecureDrive offers a more connected fleet experience
Fidelity SecureDrive is the latest offering from Fidelity Security. Wahl Bartmann, group CEO of Fidelity Security, says moving into this segment made perfect sense for Fidelity. “The exclusive...
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