Harnessing AI to transform customer experience in telecoms
Telecommunications operators are generally very large enterprises, serving millions of retail consumers and thousands of enterprise / corporate clients. The sheer size of the customer base can make it...
View ArticleCrashDetech wins for innovation
CrashDetech, a mobile app which can auto-detect a medical emergency in real-time has been named the Most Innovative Mobile Application- South Africa at the International Finance Awards announced this...
View ArticleNetwork security 101
The news these days is awash with stories about cyber-attacks and network security. While cybercrime has been around as long as the Internet has, the frequency and sophistication of attacks increase...
View ArticleWhy your business needs cyber insurance
While still in its infancy, cyber insurance has been on offer for some time, and is seeing a soaring demand around the world. However, the uptake of cyber insurance in South Africa is still alarmingly...
View ArticleDo we need HR for the robot workforce?
Do you speak ‘bot’? It sounds like a flippant question but it’s not. In every organisation, it’s the employees who drive much of the success, engaging with customers, driving revenue and profits, and...
View ArticleHow secure is data in the cloud
Many small business owners are more concerned about how secure their data is in the cloud, but don’t worry about taking their unencrypted laptops to a local coffee shop. Having a ‘secure’ password...
View ArticleGovernance form versus function
One of the most persistent challenges relating to governance is the tendency to focus on form rather than substance. In line with King IV, it’s time finally to accept that governance is not an end in...
View ArticleEkasi Tech Fest: opportunity for indie developers
The upcoming eKasi Tech Fest will provide indie game developers with the opportunity to present their independently-developed games to the event organisers and ICT sector luminaries to stand a chance...
View ArticleUse existing Asus routers to set up a home mesh network
Asus has introduced AiMesh, a powerful new software feature for its router range that enables users to connect multiple Asus routers into a flexible, high-speed Wi-Fi network. Perfect for home users...
View ArticleGo cashless at Rocking the Daisies
It’s nearly Rocking the Daisies time, and taking that much-needed weekend away with your mates just got a whole lot easier. Collecting cash for booking tickets, accommodation, common transport and...
View ArticleSA’s growing cyber threats
Graham Croock, director of BDO IT Advisory Services, gives his opinion on the state of the cyber-security industry in South Africa. During my visit to BDO Norway last week, where I attended a tour of...
View ArticleBravado Gaming dominates ESEA MDL season 28
E-sports team Bravado Gaming hit a career-high when they dominated the playing field in season 28 of the E-Sports Entertainment Association League’s (ESEA) Mountain Dew League (MDL). Competing in the...
View ArticleConCourt delivers ground-breaking finding on labour brokers
The deeming provision in s198A(3)(b)(i) of the Labour Relations Act (LRA) provides that an employee of a Temporary Employment Service (TES) not performing a temporary service for the client is “deemed...
View ArticleVoIP is affordable and reliable
VoIP (Voice over Internet Protocol) offers the best communications solution in a challenging business environment because it is more affordable than cellular and more reliable than copper. VoIP is also...
View ArticleA temperature heat map for big data
The business world is undergoing a total transformation as new technologies enable the rapid processing and analysis of huge volumes of data in real-time, equipping business leaders with unprecedented...
View ArticleWhy ID verification matters for African mobile operators
According to the 2017 Mobile Economy Report of the GSM Association, Africa currently has 420-million unique mobile subscribers representing a 43% penetration. By Sherry Zameer, senior vice-president:...
View ArticleThe business of tech from a woman’s point of view
Only 23% of tech jobs are held by women in South Africa – out of 236 000 ICT (tech) roles, women occupy 56 000 of them. Rumbidzai Zawu, co-founder and chief operations officer at U-App, was undeterred...
View ArticleSingtel, Ericsson launch Singapore’s first 5G pilot network
Singtel and Ericsson has announced a new initiative that will see Singapore’s first 5G pilot network go live by Q4 this year. The 5G pilot network will be deployed at one-north in Buona Vista, the...
View ArticleRansomware attackers get targeted
During 2017, the WannaCry ransomware attack impacted more than 300 000 people across 150 countries in less than two days. In 2018, criminals are evolving their tactics, including launching...
View ArticleIs your business really what you think it is?
By leveraging big data, you may uncover highly profitable insights about what you really do, writes Brian Timperley, MD and co-founder of Turrito Networks and MD of Dial a Nerd. Over the past several...
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