Digital transformation is key contact centre focus
Customer experience is the last source of sustainable differentiation in a battle for the next generation digital consumer, and the only way for contact centres to rise to this challenge is through...
View ArticleHuawei launches BES in South Africa
Huawei recently announced that its latest charging system, part of BES (Business Enablement System) has been launched in South Africa. The company has successfully upgraded Vodacom, South Africa’s CCS...
View ArticleTime to retire legacy software
Legacy software vendors are forced to increase their annual license fees in order to meet financial targets. This together with inflation, escalating support costs, lengthy rollouts and vendor lock-in...
View ArticleTrend Micro integrates with Microsoft Azure Security Centre
Trend Micro has announced the integration of Trend Micro Deep Security into the Microsoft Azure Security Centre. Customers will now have access to a single view of all Azure subscriptions, live...
View ArticleBYOD: is the big bad wolf dead?
BYOD as a strategy may well prove to be an answer to many questions being posed to businesses the world over, but do we now consider it a safe option? By Ed Macnair, CEO of CensorNet Mobile phones at...
View ArticleComsol delivers ‘shaft to shaft’ connectivity to or safer mines
When it comes to safety, health, environment and quality (SHEQ) the South African mining industry has a less than favourable image. However, this bad reputation is not necessarily well-deserved as Gary...
View Article‘Unfussy’ phone for senior citizens launched
Alcatel OneTouch has announced the immediate availability of the 2004C feature phone in South Africa from Vodacom’s online store and Vodashops countrywide. This easy-to-use device is suitable for...
View ArticleA graduate’s guide for entering the working world
After months of prepping for exams, writing them and then anxiously awaiting results, many students can finally say “I am a graduate”. Now is the time to start putting what you have learnt to use by...
View ArticleInside the mind of the CIO
It’s been said many times over, but today’s CIOs are facing the biggest challenge the role has seen in many years, writes Gary de Menezes, country manager southern Africa at NetApp. Data is growing at...
View ArticleTurn your service desk into an operational asset
Your service desk should be driving productivity and helping to establish an organisation-wide customer focus rather than lurking sullenly among your cost centres. By Sandra Galer, consulting director...
View ArticleQlik releases QlikView 12 on second-generation data indexing engine
Qlik has released QlikView 12. The latest version of the Company’s widely-adopted QlikView product line, version 12 strengthens Qlik’s unique platform approach to visual analytics by bringing QlikView...
View ArticleWhy now for big data?
Thore Rabe, vice-president EMC Isilon EMEA, examines what needs to happen for big data to reach a tipping point. For the past five or so years there has been a considerable amount of hype around the...
View ArticleKRS partners with Winjit Technologies
Cape Town-based South African software development firm, Khanyisa Real Systems (KRS), has announced a partnership with Indian enterprise mobility company Winjit Technologies. Through this new...
View ArticleHigh-performance agile networking for the mid-market
Medium sized businesses require powerful enterprise-class networking functionality that meets often-constrained budgets and is simple to manage and maintain. The new Dell Networking N1500 Series of...
View ArticleAMD achieves leading market share for thin clients
AMD has achieved a number one market share position for thin clients based on its thin-client shipments. According to its unit sales to thin client customers last year, AMD has more than half of that...
View ArticleEcowize boosts business efficiency with Sage 300
Ecowize, one of South Africa’s leading hygiene and sanitation service providers, has improved productivity and efficiency by implementing the Sage 300 (formerly known as Sage ERP Accpac) business...
View Article2016 – the year of XaaS and everything software-defined
The new year will offer up several opportunities to businesses that are ready to embrace transformation of infrastructure and whose CIOs are up to the challenge to help businesses use new technology...
View ArticleDigital technology at the heart of progress
2015 was a watershed year according to Professor Barry Dwolatzky, director of the Joburg Centre for Software Engineering (JCSE). Working to ready Braamfontein as the digital hub of Johannesburg, he...
View ArticleMaximising data resources to protect water resources
Kroshlen Moodley, GM: public sector and utilities at SAS, writes that South Africa is a water scarce country. With average annual rainfall of 450mm – compared to a global average of 870mm – the country...
View ArticleUpdate your contact centre technology with digital
The business case is very simple: without digital technology you can’t thrive, writes Richard Melrose, technology director at Merchants. The boardroom discussion about updating contact centre...
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